fbv77's Privacy Policy

1. Introduction & Scope

fbv77 ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This privacy policy applies to the fbv77 website and all related services. This policy will inform you:

• What types of information we collect and why;
• How the collected information is used;
• Who your information may be shared with;
• How long your information is retained;
• What steps we take to protect your information;
• What rights you have regarding your information.

This policy applies only to users of the fbv77 platform. We are not responsible for the privacy policies of third-party websites or services.

2. Information We Collect

fbv77 collects various types of information in order to provide its services properly. This information can be divided into two main categories:

2.1 Information You Provide Directly

When you open an account on our platform or use our services, you provide the following information yourself:

• Full name;
• Date of birth (for age verification);
• Email address;
• Mobile number;
• Payment-related information (partial account number for bKash, Nagad, or Rocket);
• Information provided when contacting the support centre.

2.2 Automatically Collected Information

When you use the fbv77 platform, the following information may be collected automatically through technical means:

• IP address;
• Device type, operating system, and browser information;
• Session-related information (login time, game play history, transaction details);
• Information collected through cookies and similar technologies.

3. Purposes of Using Information

fbv77 uses your information only for legitimate and specific purposes. The main reasons we use your information are as follows:

3.1 Service Operation & Improvement

• Creating and managing your account;
• Processing deposit and withdrawal transactions;
• Providing bonuses, promotions, and VIP benefits;
• Resolving technical issues on the platform;
• Improving the quality of service.

3.2 Identity Verification & Security

• Confirming that you are 21 years of age or older;
• Preventing fraud and deceptive activities;
• Preventing unauthorised access to your account;
• Implementing responsible gaming policies.

3.3 Communication & Support

• Responding to your enquiries;
• Sending important account-related notifications;
• Providing technical support;
• Sharing promotional information with your permission.

4. Information Sharing & Disclosure

fbv77 never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

To operate our services, we need to work with certain trusted third-party partners. They may only access the information necessary to fulfil their responsibilities and may not use it for any other purpose. These partners include:

• Payment processing services (technical infrastructure of bKash, Nagad, Rocket);
• Gaming software providers (only information necessary for game operation);
• Cybersecurity and fraud prevention services;
• Cloud hosting and IT infrastructure services.

4.2 Legal Obligations

If a competent court or regulatory authority legally directs us to provide information, fbv77 will be obliged to comply. Such disclosure will always be limited to the minimum necessary information.

4.3 Business Transfers

In the event of any future business merger or acquisition, your information may be transferred, but in such a case this privacy policy will remain in effect and you will be notified in advance.

5. Cookies & Tracking Technologies

Cookies and similar technologies are used on the fbv77 website. A cookie is a small data file stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — for example, keeping your login session active, conducting security checks, and saving your preferred language. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies improve your experience — for example, remembering your display preferences and analysing which parts of the platform you spend more time on.

5.3 Analytics Cookies

We collect statistical data to improve the quality of our service. This data is not personally identifiable.

You can control cookies by changing your browser settings, but disabling some cookies may limit the functionality of the platform.

6. Data Protection Methods

fbv77 takes industry-standard technical and organisational measures to protect your information:

However, transmitting information over the internet is not entirely risk-free and we cannot guarantee perfect security. You are also responsible for keeping your password confidential and your account secure.

7. Data Retention Period

fbv77 retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as long as a legal obligation remains in force.

• Active accounts: Information is retained for as long as the account remains active;
• Closed accounts: After an account is closed, information may be kept for a specified period in accordance with legal requirements;
• Transaction records: Financial records may need to be retained for an extended period;
• Marketing communications: Deleted immediately upon withdrawal of your consent.

Once the retention period has ended, information is securely deleted or anonymised in a way that it can no longer be used to identify any individual.

8. Your Rights

fbv77 respects your rights regarding the privacy of your information. You may exercise the following rights:

8.1 Right to Access Information

You may ask what information fbv77 holds about you. Upon request, we will provide a copy of the stored information.

8.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you may request a correction.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations.

8.4 Right to Object to Processing

Particularly in the case of marketing communications, you may withdraw your consent and object to the processing of your information at any time.

8.5 How to Exercise Your Rights

If you wish to exercise any of the above rights, please contact our support team. We will respond within a reasonable time after receiving your request.

9. Protection of Minors' Information

fbv77 is an adult gaming platform. Our services are for individuals aged 21 or older only.

We do not knowingly collect personal information from minors. If any individual is identified as a minor, their account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their child has registered on our platform, please notify our support team.

10. Third-Party Services & Links

The fbv77 platform may include services from third-party gaming software providers. These providers have their own privacy policies and fbv77 is not responsible for their data processing practices.

Our platform may contain links to third-party websites. fbv77 is not responsible for the privacy policies or practices of those websites. We advise you to read the privacy policy of any third-party site before visiting it.

11. International Data Transfers

To operate our services, some information may be stored or processed on servers outside Bangladesh. In the case of such transfers, we ensure that:

• The receiving party complies with adequate data protection standards;
• Transfers are made only for specific, legitimate purposes;
• Appropriate contractual safeguards remain in place.

12. Changes to This Policy

fbv77 reserves the right to update this privacy policy from time to time. In the event of any significant changes, we will:

• We will update the date on this page;
• We will notify you by email if necessary;
• We will display a notification on the platform.

If you continue to use the platform after the changes, you will be considered to have accepted the updated policy. We recommend that you review this policy regularly.

13. Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact the fbv77 support team:

• Live Chat: Active 24/7, support available in Bengali and English;
• Email: [email protected]

We value your communication and will try to respond as quickly as possible.